Our Commitment to Privacy

Exclusive Africa Experiences has a strong commitment to providing excellent service to all of our customers and visitors of our website, including respecting concerns about privacy.

What Personal Information We Collect

Exclusive Africa Experiences will explicitly ask when we need information that personally identifies you or allows us to contact you ("personal information"). Generally this information is requested when making reservations or when requesting a particular service.

"Personal Information" refers to private information about an identifiable living natural person or, where applicable, an identifiable existing juristic person. Personal Information does not include information that does not identify you (including in instances where that information has been de-identified so that it does not identify a person).

The Personal Information that we collect about you may differ on the basis of your engagement with us or the products and services that you receive from Exclusive Africa Experiences. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

How We Use Your Personal Information

The purposes for which Exclusive Africa Experiences will use your personal information are as follows:

• To transact with you via the website or email regarding reservations
• To provide services to you via our website
• To inform you of new features, services, special offers and products (provided you have consented to receiving such marketing material)
• To enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information
• To improve your experience on our website

When We May Disclose Your Information

Exclusive Africa Experiences shall be entitled to disclose personal information if required to do so:

a) To comply with applicable law or with legal process served on Exclusive Africa Experiences;

b) To protect and defend the rights or property of Exclusive Africa Experiences; and

c) For the purposes of distributing same to various employees and/or third parties who assist Exclusive Africa Experiences in providing services to you and thus need to know your personal information in order to render a proper and efficient service to you.

We will ensure that all such employees and/or third-party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.

Cookies

You are aware that information and data is automatically collected through the standard operation of the Internet servers and through the use of "cookies." Cookies are small text files a website can use to recognise repeat users, facilitate the user's ongoing access to and use of the website and allow a website to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising.

Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customised delivery of information) available on our website.

Confidentiality

Whilst Exclusive Africa Experiences takes reasonable measures to keep personal information about you confidential, it shall not be liable for any loss or damage suffered as a result of the disclosure of such information beyond the reasonable control of Exclusive Africa Experiences. Despite the above measures being taken when processing Personal Information, as far as the law allows, we will not be liable for any loss, claim and/or damage arising from any unauthorised access, disclosure, misuse, loss, alteration or destruction of your Personal Information and/or Special Personal Information.

Exclusive Africa Experiences will:

• Treat your personal information as strictly confidential
• Take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access
• Promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information
• Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request
• Upon your request, promptly return or destroy any and all of your personal information in our possession or control

Compulsory Personal Information

The following information is compulsory Personal Information:

• Your name and surname
• Your contact details, such as your email address and/or your telephone number
• Information which may be necessary to procure travel and tour packages

All other personal information is optional. If you do not agree to share the above-mentioned compulsory personal information with us, then you will not be able to engage with us, procure products or services, and make full use of our products and services and/or features that are offered. If you do not agree to share your optional information with us, then you might not be able to engage with us fully or receive complete and accurate products and services from us.

Data Retention

We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

Intellectual Property

All of the content on this site, including text, graphics, logos, icons, designs, colours, layout and trademarks are and remain Exclusive Africa Experiences' intellectual property, protected by law, and you are not permitted to use these for any purpose.

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Last updated: February 2026

For questions regarding this policy, please contact us at [email protected].

Please also review our Terms & Conditions.